Terms of Use

To use our Services, you must meet the following eligibility criteria:

• Age Requirement: You must be at least 16 years old to use our Services. If you are under 16, you may not use the Services under any circumstances. If you are between 16 and 18 years old (or the age of majority in your jurisdiction), you may only use the Services under the supervision of a parent or legal guardian who agrees to be bound by these Terms.
• Legal Capacity: You must have the legal capacity to enter into binding contracts in your jurisdiction. If you are using the Services on behalf of an entity, you represent that you have the authority to bind that entity to these Terms.
• Geographic Restrictions: Our Services are available worldwide, but you must comply with all applicable laws and regulations in your jurisdiction. Certain features or services may not be available in all countries due to legal restrictions or technical limitations.
• Sanctions Compliance: You must not be located in, under the control of, or a national or resident of any country subject to comprehensive sanctions by the United States, European Union, United Kingdom, or United Nations. You must not appear on any sanctions list maintained by these jurisdictions.

By using our Services, you represent and warrant that:

• You have read and understood these Terms and our Privacy Policy in their entirety
• You are not prohibited by law from entering into this agreement or using our Services
• All information you provide to us, including registration information and payment details, is accurate, complete, and current
• You will use the Services only for lawful purposes and in compliance with all applicable laws and regulations
• You will not impersonate any person or entity or misrepresent your affiliation with any person or entity
• You will not use the Services in any manner that could damage, disable, overburden, or impair our infrastructure

We reserve the right to modify these Terms at any time. When we make changes, we will update the "Last Updated" date at the top of these Terms and, for material changes, provide you with notice through the Services or by other means. Your continued use of the Services after such modifications constitutes your acceptance of the modified Terms.

If you do not agree to any modifications to these Terms, you must immediately stop using the Services. Material changes to these Terms will not be applied retroactively to disputes that arose before the changes were posted.

We encourage you to review these Terms periodically to stay informed about our policies. We may also provide summaries of changes or highlight significant modifications, but it remains your responsibility to read the complete Terms.

When creating an account, you must provide accurate, complete, and current information, including:

• A valid email address that you control and regularly monitor
• Your full legal name (or the legal name of the entity you represent)
• Accurate billing information, including payment method details for paid subscriptions
• Any additional information required for specific subscription types or features

You are strictly prohibited from providing false information, impersonating another person or entity, using an email address that does not belong to you, or otherwise misleading us about your identity. We reserve the right to suspend or terminate accounts that provide inaccurate or fraudulent information.

You are solely responsible for maintaining the confidentiality and security of your account credentials, including your username and password. You agree to:

• Password Security: Choose a strong, unique password that you do not use for other online services. You must not share your password with anyone, including colleagues, friends, or family members.
• Account Activity Monitoring: Regularly monitor your account for any unauthorized activity. You are responsible for all activities that occur under your account, whether authorized by you or not.
• Immediate Notification: Immediately notify us at support@recovoly.com if you suspect any unauthorized access to or use of your account. We recommend enabling two-factor authentication if available.
• Device Security: Ensure that any device used to access your account is secure, protected by up-to-date security software, and not accessible to unauthorized individuals.

We are not liable for any loss or damage arising from your failure to comply with these security obligations. In the event of a security breach involving your account, we may require you to change your password or temporarily suspend your account to prevent further unauthorized access.

For Team and Enterprise subscriptions, additional terms apply:

• Administrator Designation: The entity purchasing a Team or Enterprise subscription ("Purchasing Entity") must designate an authorized administrator ("Admin") who will manage the account on behalf of the organization. The Admin has significant privileges, including adding/removing users, managing permissions, and making subscription changes.
• Organizational Responsibility: The Purchasing Entity is solely responsible for all activities conducted under its account, including actions taken by the Admin and all authorized users. This responsibility extends to employees, contractors, clients, or any other individuals granted access.
• Admin Authority: Any decision or action taken by the Admin is deemed to be authorized by the Purchasing Entity. The Purchasing Entity bears full responsibility for understanding and controlling the Admin's privileges and for any consequences of the Admin's actions.
• Admin Changes: Changing the designated Admin requires verification and approval by our support team. The Purchasing Entity must provide appropriate documentation demonstrating authorization for the change.
• User Management: The Purchasing Entity is responsible for ensuring that all users comply with these Terms and for promptly removing access for individuals who are no longer authorized to use the Services.

Each account is intended for use by a single individual or organization. You agree not to:

• Create multiple accounts to circumvent usage limits, subscription terms, or fees
• Share your account credentials with others, except as expressly permitted for Team or Enterprise accounts
• Use another person's account without their explicit permission
• Transfer your account to another person without our prior written consent
• Use the Services in a manner that circumvents any technical limitations or protective measures

We reserve the right to suspend or terminate accounts that violate these restrictions, engage in abusive behavior, or otherwise threaten the security, integrity, or availability of our Services.

Our Services are provided on an "as is" and "as available" basis. While we strive to maintain high availability and performance, you acknowledge and agree that:

• The Services may be temporarily unavailable due to maintenance, updates, or technical issues beyond our control
• Processing times may vary based on document complexity, server load, and subscription tier
• Certain features or models may be added, modified, or removed at our discretion
• Restoration quality may vary and is influenced by document condition, image quality, and other factors
• We reserve the right to impose usage limits or throttling to ensure fair access for all users

We continuously work to improve our Services, which may involve changes to features, user interfaces, or underlying technology. We will provide reasonable notice of significant changes that may affect your use of the Services.

To use our Services effectively, you must ensure that your systems meet the following requirements:

We are not responsible for performance issues, errors, or limitations caused by inadequate hardware, software, or network conditions on your end. It is your responsibility to ensure your systems meet these requirements and to maintain appropriate backups of your restored documents.

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with or without notice. This includes:

• Adding, removing, or modifying features, tools, or functionalities
• Changing AI models, algorithms, or restoration techniques
• Adjusting usage limits, quotas, or pricing structures
• Discontinuing Services that are no longer viable or sustainable

For material changes that may adversely affect your use of the Services, we will provide reasonable notice through email, in-app notifications, or announcements on our website. Your continued use of the Services after such changes constitutes acceptance of the modified Services.

Subject to your compliance with these Terms and payment of applicable fees, Recovoly grants you a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to use, reproduce, modify, distribute, publicly display, publicly perform, and create derivative works of the content generated through our Services ("Restored Content") for commercial and non-commercial purposes.

This license includes the right to:

• Use Restored Content in commercial projects, publications, or services
• Modify, adapt, or create derivative works from Restored Content
• Distribute Restored Content as part of your publications or products
• Use Restored Content in advertising, marketing, and promotional materials
• Sublicense these rights to clients, partners, or end-users as part of your projects

The license is perpetual, meaning it continues even after your subscription ends, for Restored Content created during your active subscription period. However, you must continue to comply with these Terms regarding previously restored content.

While we grant broad usage rights, the following restrictions apply to your use of Restored Content:

• No Resale as Stock Content: You may not resell, redistribute, or license Restored Content as stock media, templates, or standalone assets. Restored Content must be used as part of a larger project or product, not as the primary product itself.
• No Trademark Registration: You may not register Restored Content as a trademark, service mark, or other intellectual property right that would prevent others from using similar content.
• No Illegal or Harmful Use: You may not use Restored Content for any illegal, harmful, or unethical purposes, including but not limited to creating content that violates laws, promotes violence, contains hate speech, or infringes on others' rights.
• No False Attribution: You may not claim or imply that Restored Content was restored through non-AI means when it was generated using our Services.
• No Training Competing AI Models: You may not use Restored Content to train, develop, or improve competing AI models, machine learning systems, or similar technologies for document restoration.

Attribution is generally not required when using Restored Content. However, in certain circumstances, attribution may be requested or required:

• For editorial or journalistic uses, reasonable attribution to Recovoly is appreciated but not required
• In academic or research publications, proper attribution should be provided according to academic standards
• When requested by Recovoly for promotional purposes, you agree to allow us to feature your use of Restored Content with attribution to you

If you choose to provide attribution, we recommend using the following format: "Restored using Recovoly AI" or similar acknowledgment. However, this is entirely optional for most commercial uses.

Understanding ownership rights is crucial when using AI-restored content:

• Your Input Ownership: You retain all rights to the text prompts, images, and other materials you provide as input to our Services ("Your Input"). We claim no ownership over Your Input.
• Restored Content Rights: While you receive broad usage rights to Restored Content as described above, Recovoly retains ownership of the underlying AI models, algorithms, and technology used to create the content. The license grants you rights to use the output, not ownership of the underlying intellectual property.
• Platform Ownership: All rights, title, and interest in and to the Services, including all software, technology, designs, and content made available through the Services (excluding Your Input and Restored Content), are and will remain the exclusive property of Recovoly and its licensors.
• No Joint Ownership: Nothing in these Terms creates any joint ownership, co-authorship, or partnership in intellectual property. Each party retains ownership of their respective pre-existing intellectual property.

The legal status of AI-restored content ownership is evolving. While we grant you extensive usage rights, you should consult with legal counsel regarding specific intellectual property considerations for your use cases, particularly for high-value archival or commercial applications.

By subscribing to our Services, you agree to the following billing terms:

• Payment Methods: We accept major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers for Enterprise customers. You must provide accurate billing information and promptly update any changes.
• Billing Cycles: Subscriptions are billed monthly or annually, depending on your chosen plan. Monthly plans are billed on the same day each month; annual plans are billed on the anniversary date of your subscription.
• Automatic Renewal: Subscriptions automatically renew at the end of each billing cycle unless cancelled at least 24 hours before the renewal date. You authorize us to charge your payment method for each renewal period.
• Failed Payments: If a payment fails, we will retry the payment for up to 3 days. If payment cannot be processed, your account may be temporarily suspended until payment is received. We are not responsible for any losses due to payment failures.
• Payment Processing: Payments are processed by third-party payment processors. By providing payment information, you authorize these processors to store and charge your payment method according to their terms and our billing policies.

You are responsible for paying all taxes, duties, and governmental assessments associated with your use of our Services, excluding taxes based on our net income. The following applies:

• Sales Tax/VAT: Where required by law, we will collect and remit sales tax, value-added tax (VAT), or similar taxes. The tax rate applied will be based on your billing address and applicable laws.
• Tax Exemptions: If you are tax-exempt, you must provide valid exemption certificates before purchase. We will not refund taxes already paid without proper documentation.
• Currency: All prices are quoted in US dollars unless otherwise specified. For international customers, your payment may be converted to your local currency by your bank or payment provider, potentially with additional fees.
• Invoicing: For Enterprise customers and upon request, we can provide formal invoices. For other customers, your receipt from the payment processor serves as your invoice.

It is your responsibility to determine what taxes apply to your transactions and to comply with all tax reporting and payment obligations in your jurisdiction. We recommend consulting with a tax professional if you have questions about your tax obligations.

We want you to be satisfied with our Services. Our refund policy is designed to be fair while preventing abuse:

• 14-Day Money-Back Guarantee: If you are dissatisfied with our Services, you may request a full refund within 14 days of your initial subscription or renewal, provided you have not restored more than 10% of your monthly allocation or used any premium features.
• Pro-Rated Refunds: For annual subscriptions cancelled after the 14-day period, we may offer pro-rated refunds at our discretion, calculated based on unused months minus a 10% cancellation fee.
• No Refund Conditions: No refunds will be provided if: (a) you violate these Terms; (b) you have used a significant portion of your restoration credits; (c) you are cancelling due to temporary service issues that were resolved; (d) you received discounted pricing as part of a promotion.
• Cancellation Process: You may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of your current billing cycle. You will not receive a refund for the current period but will retain access until the period ends.
• Statutory Rights: This refund policy does not affect your statutory rights under consumer protection laws in your jurisdiction. If you are a consumer and local laws provide additional refund rights, those rights apply.

To request a refund, contact our support team at support@recovoly.com with your account details and reason for requesting a refund. We typically process refunds within 5-10 business days.

You may change your subscription plan at any time:

• Upgrades: When upgrading to a higher tier, the new rate takes effect immediately. You will be charged a pro-rated amount for the remainder of your current billing cycle, and the full new rate will apply at the start of the next cycle.
• Downgrades: When downgrading to a lower tier, the change takes effect at the start of your next billing cycle. You will continue to have access to your current tier's features until that time.
• Plan Changes: Some plan changes may affect your restoration credits, team member limits, or feature access. Review the changes carefully before confirming.
• Annual to Monthly: Switching from annual to monthly billing may result in loss of annual discount. The change typically takes effect at the end of your annual term.

To change your subscription, visit your account settings or contact our support team. We recommend making changes at least 24 hours before your next billing date to ensure proper processing.

Our AI Services use complex machine learning models to restore and enhance documents based on your inputs. It is important to understand the following characteristics:

• Probabilistic Outputs: AI restoration is inherently probabilistic. Different restorations from the same damaged document may produce varied results. The Services do not guarantee consistency or reproducibility of specific outputs.
• Model Limitations: AI models have limitations and may produce inaccurate or incomplete restorations. It is your responsibility to review and validate all restored content before use.
• Training Data Influence: Our models are trained on diverse datasets of historical and modern documents. Restored content may reflect patterns, styles, or elements from the training data, but does not constitute direct copying or infringement.
• Evolving Technology: AI technology is rapidly evolving. We continuously update and improve our models, which may change the characteristics, capabilities, and outputs of our Services over time.

You acknowledge that AI-restored content may not be perfect, complete, or suitable for all purposes. You assume all risk associated with using AI-restored content in your projects and applications.

You are solely responsible for both the inputs you provide to our AI Services and the outputs you choose to use:

• Input Content Responsibility: You represent and warrant that you have all necessary rights, licenses, and permissions for any documents you provide as input to our AI Services. This includes scanned documents, images, PDFs, or any other materials.
• Output Review Obligation: You must review all AI-restored outputs for accuracy, appropriateness, and compliance with laws and these Terms before using them in any context. Do not rely solely on AI-restored content without human review.
• Content Moderation: While we implement content moderation systems, these are not foolproof. You are ultimately responsible for ensuring that restored content does not violate laws, infringe rights, or cause harm.
• Indemnification: You agree to indemnify and hold Recovoly harmless from any claims, damages, or losses arising from your inputs or your use of AI-restored outputs.

We do not guarantee that AI-restored content will be free from errors, biases, or inappropriate elements. The Services are tools to assist in document preservation, not replacements for professional judgment and verification.

You may not use our AI Services for the following purposes:

• Creating content that infringes intellectual property rights, including restoring documents containing copyrighted characters or logos
• Restoring content for illegal activities, fraud, harassment, or other harmful purposes
• Creating content that could deceive or mislead people, such as fake documents or fraudulent records
• Restoring documents for surveillance, or other privacy-invasive purposes without proper consent
• Training or improving competing AI models, machine learning systems, or similar technologies for document restoration
• Restoring content that could cause physical, emotional, or financial harm to individuals or groups

We reserve the right to refuse service, suspend accounts, or remove content that violates these prohibitions. Repeated violations may result in permanent termination of your access to our Services.

Our Services operate on a credit-based system:

• Credit Allocation: Each subscription tier includes a monthly allocation of restoration credits. Credits are used based on the document complexity, restoration type, and quality level requested.
• Credit Characteristics: Credits are non-transferable, non-refundable, and cannot be exchanged for cash. Unused credits do not roll over to the next billing cycle unless specified in your subscription terms.
• Credit Purchase: If you exhaust your monthly credits, you may purchase additional credits or upgrade your subscription. Additional credits are priced according to our current rates and are subject to the same terms as subscription credits.
• Usage Monitoring: You can monitor your credit usage through your account dashboard. We make reasonable efforts to track usage accurately but are not liable for discrepancies resulting from technical issues.
• Fair Use Policy: We reserve the right to limit or suspend accounts that abuse the credit system, attempt to circumvent usage limits, or use automated means to restore excessive documents.

Credit values and consumption rates may change as we improve our Services. We will provide reasonable notice of significant changes to credit systems that affect existing subscriptions.

We may utilize third-party AI technologies and services to power certain features:

• Technology Integration: Some AI features may be powered by or integrated with third-party AI platforms, APIs, or services. Your use of these features is subject to both these Terms and any applicable third-party terms.
• Data Sharing: When using features powered by third-party AI services, your inputs and outputs may be processed by those third parties according to their privacy policies and terms of service.
• Service Dependencies: The availability and performance of third-party-powered features depend on the third-party services. We are not responsible for outages, limitations, or changes to third-party services that affect our features.
• Compliance with Third-Party Terms: You are responsible for complying with any third-party terms that apply to features you use. We will identify third-party dependencies where reasonably possible.

We select third-party AI providers carefully and strive to work with reputable companies that align with our values regarding privacy, security, and ethical AI practices.

To use our API, you must obtain an API key through your account dashboard. The following terms apply to API access:

• API Key Security: You are solely responsible for maintaining the confidentiality and security of your API keys. You must not share API keys publicly, embed them in client-side code, or store them in insecure locations. Treat API keys as sensitive credentials.
• Key Rotation: Regularly rotate your API keys and immediately revoke any keys that may have been compromised. You can manage API keys through your account dashboard.
• Authentication Requirements: All API requests must be authenticated using Bearer token authentication. Include the API key in the Authorization header of each request as: Authorization: Bearer YOUR_API_KEY
• Key Limitations: API keys are subject to rate limits, usage quotas, and other restrictions based on your subscription tier. Exceeding these limits may result in throttled responses or temporary suspension of API access.

You are responsible for all activities conducted using your API keys, whether authorized by you or not. Immediately notify us at support@recovoly.com if you suspect unauthorized use of your API keys.

To ensure fair access and system stability, we implement rate limits on API usage:

• Rate Limit Headers: API responses include headers indicating your current rate limit status: X-RateLimit-Limit, X-RateLimit-Remaining, and X-RateLimit-Reset.
• Throttling: Requests that exceed rate limits will receive HTTP 429 (Too Many Requests) responses. Implement exponential backoff in your applications to handle rate limit responses gracefully.
• Quota Management: In addition to rate limits, API usage counts against your monthly restoration credits. Monitor your credit usage through the API or your account dashboard.
• Fair Use: Do not attempt to circumvent rate limits through multiple accounts, IP rotation, or other means. Such activities may result in permanent suspension of API access.

When using our API, you agree not to:

• Use the API to create services that compete with Recovoly's core offerings
• Resell, white-label, or rebrand API access as your own service without explicit written permission
• Use the API for high-frequency processing, surveillance, or other automated decision-making that could cause harm
• Cache API responses for longer than 24 hours without implementing proper cache validation
• Use the API in a manner that could degrade performance or availability for other users
• Reverse engineer, decompile, or attempt to extract the underlying models or algorithms from API responses
• Use the API to restore documents prohibited under these Terms, regardless of whether such content is filtered or blocked by our systems

We monitor API usage patterns and reserve the right to limit or suspend API access that violates these restrictions, poses security risks, or threatens system stability.

Our API evolves over time. The following terms govern API changes:

• API Versioning: We use semantic versioning for our API. Breaking changes will result in new major versions (e.g., v1 to v2). We will maintain previous major versions for a reasonable deprecation period (typically 6 months).
• Deprecation Policy: When deprecating API versions or endpoints, we will provide at least 90 days' notice through API documentation, email notifications to registered developers, and deprecation headers in API responses.
• Backward Compatibility: Within a major version, we strive to maintain backward compatibility. Non-breaking changes (new endpoints, additional response fields) may be added without version increments.
• Documentation: Official API documentation is the authoritative source for API specifications. We are not liable for discrepancies between the documentation and actual API behavior, though we strive to keep documentation accurate and current.
• Experimental Features: Some API features may be marked as "beta" or "experimental." These features may change significantly or be removed without the usual deprecation period. Use experimental features at your own risk.

It is your responsibility to monitor API changes and update your integrations accordingly. Subscribe to our developer newsletter and monitor our API changelog to stay informed about updates.

While we strive to provide reliable API services, please understand the following:

• No Uptime Guarantee: For most subscription tiers, we do not provide specific uptime guarantees. The API is provided on an "as available" basis. Enterprise tiers may include service level agreements with uptime commitments.
• Maintenance Windows: We may perform scheduled maintenance with advance notice. During maintenance, API access may be temporarily unavailable or limited. We strive to schedule maintenance during low-traffic periods.
• Error Handling: Implement robust error handling in your applications. The API may return various HTTP status codes and error messages. Your applications should handle these gracefully without assuming continuous availability.
• Support Channels: API-specific support is available through our developer support portal. Include your API key (obfuscated), request/response examples, and detailed descriptions when reporting issues.
• Monitoring and Status: We provide a status page at status.recovoly.com showing current API health and historical uptime. Subscribe to status updates for notifications about incidents and maintenance.

For business-critical applications, implement fallback mechanisms, circuit breakers, and appropriate retry logic. Do not design systems that assume 100% API availability or instantaneous responses.

You retain ownership of any documents, images, or other materials you provide as input to our Services ("Your Input"). However, by providing Your Input, you grant us certain rights:

• Processing License: You grant Recovoly a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and process Your Input solely for the purpose of providing and improving our Services. This includes the right to store, transmit, and transform Your Input as necessary to restore the requested documents.
• Service Improvement: You grant us the right to use anonymized, aggregated data from Your Input to train and improve our AI models, develop new features, and enhance our Services. We ensure that such use does not identify you or reveal sensitive information.
• Representations and Warranties: You represent and warrant that you own or have the necessary rights, licenses, and permissions to provide Your Input and grant the licenses described above. You further warrant that Your Input does not infringe any third-party rights or violate any laws.
• Content Removal: You may delete Your Input from our systems through your account dashboard. Upon deletion, we will remove Your Input from active processing systems within 30 days, though it may persist in backups for a limited period as described in our Privacy Policy.

We do not claim ownership of Your Input. The licenses granted above are limited to what is necessary for us to operate and improve our Services. We will not use Your Input for purposes unrelated to our Services without your additional consent.

Content restored by our AI systems based on Your Input ("Restored Content") is subject to the licensing terms outlined in these Terms. In addition to those terms, the following provisions apply:

• No Exclusivity: Restored Content is not exclusive to you. Other users may restore similar documents using similar inputs. We do not guarantee uniqueness of Restored Content.
• Content Review Responsibility: You are solely responsible for reviewing Restored Content before use. Verify that Restored Content is accurate, appropriate, and suitable for your intended purposes.
• No Guarantees: We do not guarantee that Restored Content will be free from errors, artifacts, or inconsistencies. AI systems have limitations and may produce unexpected results.
• Third-Party Rights: While we strive to ensure Restored Content does not infringe third-party rights, we cannot guarantee this. You assume the risk of potential infringement claims related to Restored Content.
• Content Storage: We temporarily store Restored Content to provide you access. We recommend downloading and backing up Restored Content that you wish to keep long-term, as we may delete older content to manage storage.

The commercial license granted for Restored Content is comprehensive but subject to the restrictions outlined in these Terms. If you have specific licensing needs beyond the standard terms, contact us to discuss custom licensing arrangements.

You may not use our Services to upload, restore, or generate content that:

We implement automated and manual content moderation systems, but these are not perfect. You remain ultimately responsible for ensuring your use of our Services complies with these prohibitions. Violations may result in content removal, account suspension, or termination.

We reserve the right to monitor, review, and remove content that violates these Terms:

• Automated Moderation: We use automated systems to detect potentially prohibited content. These systems may flag or block content that appears to violate our policies. Automated decisions may be appealed through our review process.
• Human Review: For escalated cases or appeals, our moderation team reviews content to make final determinations. We strive for consistency and fairness in our moderation decisions.
• Removal Procedures: When we remove content, we typically notify you and provide the reason for removal. Serious violations may result in immediate removal without prior notice.
• Appeals Process: If you believe content was removed in error, you may appeal the decision by contacting our support team with details about the content and why you believe the removal was incorrect.
• Legal Compliance: We may remove content or provide information to law enforcement when required by law or when we believe in good faith that such action is necessary to comply with legal obligations.

Our content moderation approach balances freedom of expression with safety and legal compliance. We continuously improve our systems and policies based on evolving standards, user feedback, and legal developments.

Understanding our content storage policies is important for managing your restored documents:

• Storage Duration: We store Restored Content for a limited period (typically 30 days for Free tier, 90 days for Pro tier, 180 days for Team/Enterprise tiers). After this period, content may be automatically deleted.
• Backup Responsibility: You are responsible for downloading and backing up Restored Content that you wish to preserve. We are not liable for loss of content due to deletion, system failures, or account termination.
• Export Tools: We provide tools to export your Restored Content in various formats. Use these tools regularly to maintain local copies of important restored documents.
• Storage Limits: Each subscription tier has storage limits for Restored Content. If you approach these limits, we will notify you and may restrict further restoration until space is freed.
• Data Recovery: We cannot guarantee recovery of deleted content. Once content is deleted (by you or automatically), it may not be recoverable. Implement your own backup strategy for critical restored documents.

For Enterprise customers, we may offer extended storage options or custom backup solutions as part of service agreements. Contact our sales team to discuss enterprise storage needs.

You may not use our Services for any unlawful purpose or to engage in any activity that harms individuals, groups, or society. Prohibited activities include but are not limited to:

• Creating Illegal Documents: Restoring documents that violate any applicable local, national, or international law, including documents related to fraud, forgery, or other criminal activities.
• Document Forgery: Using our Services to create or restore documents with the intent to defraud, deceive, or mislead others, including forging signatures, seals, or official stamps.
• Harassment and Abuse: Using our Services to restore content designed to harass, threaten, intimidate, or bully individuals or groups.
• Hate Speech and Discrimination: Restoring documents that promote hatred, violence, or discrimination against individuals or groups based on protected characteristics.
• Non-Consensual Intimate Imagery: Restoring intimate images or videos of individuals without their consent, regardless of document format.

We work with law enforcement and regulatory authorities when we identify illegal activities on our platform. We may disclose information about prohibited activities and the users involved as required by law or to prevent harm.

Respect for intellectual property rights is fundamental. You may not use our Services to:

• Restore documents that infringe copyrights, trademarks, patents, or other intellectual property rights without proper authorization
• Create restored versions of copyrighted materials without permission from the rights holder, unless such use qualifies as fair use or similar exceptions
• Restore documents containing trademarked logos, branding, or protected elements without authorization
• Use our Services to create counterfeit documents, fake IDs, or unauthorized reproductions of protected works
• Reverse engineer, decompile, or attempt to extract the underlying AI models, algorithms, or training data from our Services
• Use Restored Content or any part of our Services to train, develop, or improve competing AI models for document restoration

If you believe your intellectual property rights have been infringed by content restored through our Services, please refer to our Copyright Infringement Notification Policy for information on how to submit a takedown request.

You may not use our Services to deceive, defraud, or mislead others. Prohibited activities include:

• Document Fraud: Restoring documents for fraudulent purposes, including fake IDs, counterfeit currency, forged diplomas, or altered contracts.
• Financial Fraud: Creating content for fraudulent financial schemes, fake investment opportunities, or other financially deceptive purposes.
• Historical Misrepresentation: Restoring historical documents in ways that materially alter their historical accuracy or context with intent to deceive.
• Academic Dishonesty: Using our Services to restore documents for academic dishonesty, including altering transcripts or falsifying research data.
• False Advertising: Creating restored content for advertisements that make false or misleading claims about products, services, or historical facts.

When restoring documents that could be used in legal or official contexts, we encourage you to maintain transparency about the restoration process and ensure compliance with applicable evidentiary standards.

You may not abuse our systems or compromise platform security. Prohibited activities include:

• Attempting to circumvent usage limits, rate limits, or subscription terms through multiple accounts, automated systems, or other means
• Using automated systems (bots, scrapers, crawlers) to access our Services in ways that exceed normal human interaction
• Attempting to gain unauthorized access to our systems, networks, or other users' accounts through hacking, password mining, or other means
• Introducing viruses, malware, or other harmful code to our Services or using our Services to distribute such code
• Conducting denial-of-service attacks or other activities designed to disrupt, disable, or overload our Services
• Sharing account credentials or API keys in ways that violate these Terms or that could compromise account security

We monitor for abusive patterns and reserve the right to temporarily or permanently restrict access for users who engage in activities that threaten the stability, security, or fairness of our platform.

Respect for privacy is essential. You may not use our Services to:

• Unauthorized Personal Data Processing: Restoring documents that include personal data of individuals without their consent, unless you have a lawful basis for processing and comply with applicable data protection laws.
• Sensitive Information: Restoring documents that reveal sensitive personal information about individuals, such as financial data, health information, or private communications, without authorization.
• Doxing and Harassment: Restoring documents that disclose private information about individuals with the intent to harass, threaten, or intimidate them.
• Children's Data: Processing personal data of children under the age of 16 without appropriate parental consent and compliance with children's privacy laws like COPPA.
• Confidential Documents: Restoring documents that are confidential, classified, or contain trade secrets without proper authorization.

When using our Services with personal data, you are responsible for ensuring compliance with all applicable privacy laws, including GDPR, CCPA, and other regional regulations. Implement appropriate data protection measures and obtain necessary consents before processing personal data through our Services.

Recovoly and its licensors own all intellectual property rights in and to the Services, except as specifically granted to you in these Terms. This includes but is not limited to:

• Platform and Software: All software, code, algorithms, databases, and technical infrastructure powering our Services, including our website, mobile applications, and API.
• AI Models and Algorithms: The machine learning models, neural networks, training methodologies, and AI algorithms used to restore documents, including any improvements, modifications, or derivatives thereof.
• Branding and Trademarks: The "Recovoly" name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Recovoly or its affiliates. You may not use these marks without our prior written permission.
• Documentation and Content: All documentation, tutorials, help articles, and other educational content provided through our Services, excluding user-generated content.
• User Interface and Design: The look, feel, layout, and design elements of our Services, including all graphical elements, user interface components, and visual designs.

These intellectual property rights are protected by copyright, trademark, patent, trade secret, and other laws. Nothing in these Terms grants you any right, title, or interest in Recovoly's intellectual property except as expressly stated in the license grants below.

Subject to your compliance with these Terms and payment of applicable fees, Recovoly grants you the following limited, non-exclusive, non-transferable licenses:

These licenses are conditional upon your continued compliance with these Terms. They do not include the right to sublicense except as explicitly permitted for Restored Content used in client work. All rights not expressly granted are reserved by Recovoly.

You retain ownership of certain intellectual property when using our Services:

• Input Content: You retain ownership of all documents, images, and other materials you provide as input to our Services ("Your Input"). We claim no ownership over Your Input.
• Derivative Works: When you modify Restored Content or combine it with your own creative elements, you own the resulting derivative work (excluding the underlying Restored Content elements that remain subject to our license).
• End Products: When you incorporate Restored Content into larger works (publications, archives, exhibitions, etc.), you own the overall end product, though the Restored Content components remain subject to our license terms.
• Feedback Ownership: If you provide suggestions, ideas, or feedback about our Services, you grant us a perpetual, irrevocable, worldwide license to use that feedback without compensation or attribution.

It is important to distinguish between ownership of specific creative elements and ownership of the overall work. While you may own your complete projects, the AI-restored components within those projects remain subject to our licensing terms.

In using our Services, you agree not to:

• Reverse engineer, decompile, disassemble, or attempt to derive the source code of our Services, AI models, or algorithms
• Remove, alter, or obscure any copyright, trademark, or other proprietary rights notices contained in our Services
• Use our trademarks, logos, or branding without our prior written consent
• Use Restored Content or any part of our Services to train, develop, or improve competing AI models or services for document restoration
• Claim ownership or authorship of our AI models, algorithms, or platform technology
• Register trademarks or other intellectual property rights in Restored Content that would prevent others from using similar AI-restored content
• Use our Services to restore documents that infringe third-party intellectual property rights

Violation of these restrictions may result in immediate termination of your access to our Services and legal action to protect our intellectual property rights.

Our Services may incorporate or use third-party intellectual property:

• Open Source Components: Our Services may include open source software components. Use of these components is subject to their respective open source licenses, which are available upon request.
• Third-Party AI Models: Some features may be powered by third-party AI models or services. Your use of these features is subject to both these Terms and any applicable third-party terms.
• Data and Content Licenses: We may use third-party datasets, content, or training materials under license. These materials remain the property of their respective owners.
• Attribution Requirements: Some third-party components may require attribution. We include required attributions in our documentation or within the Services where appropriate.

We respect third-party intellectual property rights and expect our users to do the same. If you believe that content restored through our Services infringes your intellectual property rights, please contact us with a detailed infringement notice.

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RECOVOLY DISCLAIMS ALL WARRANTIES AND CONDITIONS, INCLUDING BUT NOT LIMITED TO:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• Warranties regarding the accuracy, reliability, completeness, or timeliness of the Services or any content restored through them
• Warranties that the Services will be uninterrupted, secure, or error-free
• Warranties that restored content will be unique, original, or free from third-party claims
• Warranties regarding the suitability of restored content for any particular purpose or use case
• Warranties that defects or errors will be corrected

AI technology has inherent limitations and risks. Restored content may contain errors, inaccuracies, artifacts, or inappropriate elements. You assume all risk associated with using AI-restored content in your projects and applications.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL RECOVOLY, ITS AFFILIATES, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION:

• Loss of profits, revenue, data, use, goodwill, or other intangible losses
• Damages related to your use of or inability to use the Services
• Damages resulting from any content restored through the Services, including content that is inaccurate, incomplete, or infringing
• Damages resulting from unauthorized access to or alteration of your transmissions or data
• Statements or conduct of any third party on or through the Services
• Any other matter relating to the Services

THIS LIMITATION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF RECOVOLY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RECOVOLY'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICES SHALL NOT EXCEED THE GREATER OF:

THIS CAP APPLIES TO ALL CLAIMS IN THE AGGREGATE, REGARDLESS OF THE NUMBER OR TYPE OF CLAIMS OR THE THEORY OF LIABILITY. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

For Enterprise customers with custom service level agreements, different liability limits may apply as specified in those agreements.

You acknowledge and agree that you assume certain risks when using AI document restoration services:

• Content Review Responsibility: You are solely responsible for reviewing, verifying, and validating all content restored through our Services before using it in any context. Do not rely on AI-restored content without human review and judgment.
• Legal and Ethical Compliance: You are responsible for ensuring that your use of Restored Content complies with all applicable laws, regulations, and ethical standards. This includes intellectual property laws, privacy regulations, evidentiary standards, and industry-specific requirements.
• Backup and Data Loss: You are responsible for backing up your Restored Content and other data. We are not liable for any loss of data, content, or information resulting from your use of the Services.
• Third-Party Integration Risks: If you integrate our Services with third-party platforms or services, you assume all risks associated with those integrations. We are not responsible for issues arising from third-party services.
• AI Limitations: You acknowledge that AI systems have limitations and may produce unexpected, inaccurate, or incomplete restorations. You assume the risk of such limitations in your use of Restored Content.

By using our Services, you acknowledge that AI technology is evolving and inherently probabilistic. Restored content should be treated as a preservation tool and starting point, not as a perfect reproduction or authoritative source.

You agree to defend, indemnify, and hold harmless Recovoly, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms or any applicable law or regulation
• Your use of the Services, including any documents you upload, restore, or share through the Services
• Your infringement of any intellectual property, privacy, or other rights of any third party
• Any content or data you submit or transmit through the Services
• Your interaction with any other user of the Services
• Any harm or damage caused by your use of Restored Content in violation of these Terms

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.

We are committed to transparency about how we collect, use, and protect your personal information. Our privacy practices are designed to comply with global data protection standards, including:

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security practices are regularly reviewed and updated to address evolving threats.

We collect various types of information to provide and improve our Services:

• Account Information: Name, email address, payment details (processed by secure payment providers), and subscription information
• Restored Content: Uploaded documents, restored images, and associated metadata
• Usage Data: How you interact with our Services, including restoration types, processing times, and feature usage
• Technical Information: IP address, device information, browser type, operating system, and network data
• Communication Data: Support requests, feedback, and survey responses

We collect this information to provide our Services, process payments, improve our AI models, ensure security, and communicate with you. We do not sell your personal data to third parties for their marketing purposes.

We use your data for the following purposes and share it only in limited circumstances:

We require all third parties to respect the security of your personal data and to treat it in accordance with applicable laws. We do not allow our third-party service providers to use your personal data for their own purposes.

Depending on your location, you may have certain rights regarding your personal data:

To exercise these rights, contact us at privacy@recovoly.com. We will respond to legitimate requests within 30 days, though it may take longer for complex requests. We may need to verify your identity before processing certain requests.

We retain your personal data only as long as necessary for the purposes outlined in our Privacy Policy:

• Account Data: Retained while your account is active and for a reasonable period thereafter for legal and business purposes
• Restored Content: Stored temporarily (30-180 days depending on subscription) for your access, then automatically deleted
• Usage Data: Retained for analytics and improvement purposes, typically aggregated and anonymized after 12-24 months
• Payment Data: Retained as required by financial regulations (typically 7 years)
• Security: We implement encryption, access controls, monitoring, and other security measures to protect your data

You can delete your Restored Content and account at any time through your account dashboard. Once deleted, data is removed from our active systems within 30 days, though it may persist in backups for a limited period.

You may terminate your account and subscription at any time for any reason:

• Cancellation Process: You can cancel your subscription through your account settings or by contacting our support team. Cancellation requests should be submitted at least 24 hours before your next billing date to avoid being charged for another period.
• Effective Date: Cancellation takes effect at the end of your current billing cycle. You will continue to have access to our Services until that time, and you will not receive a refund for the current billing period unless required by law.
• Account Deletion: After cancellation, you may choose to delete your account entirely. Account deletion removes your personal information from our active systems, though some data may be retained as required by law or for legitimate business purposes.
• Data Preservation: Before terminating your account, we recommend downloading any Restored Content you wish to keep. Once your account is deleted, Restored Content may not be recoverable.
• Reactivation: You may reactivate a cancelled subscription within 30 days without losing your Restored Content or account history. After 30 days, reactivation may require starting a new account.

To cancel your subscription, visit your account settings or contact support@recovoly.com. Include your account email and reason for cancellation to help us improve our Services.

We may suspend or terminate your access to our Services under certain circumstances:

• Violation of Terms: We may immediately suspend or terminate your account if you violate these Terms, including prohibited uses, intellectual property violations, or abusive behavior. The severity of the violation determines whether suspension or termination is appropriate.
• Non-Payment: If your payment fails and is not resolved within 14 days, we may suspend your account. Continued non-payment may result in termination after 30 days.
• Legal Requirements: We may terminate or suspend accounts if required by law, court order, or government request, or if we believe in good faith that such action is necessary to comply with legal obligations.
• Security Threats: Accounts that pose security risks, engage in hacking attempts, or threaten our infrastructure may be immediately terminated.
• Inactivity: We may terminate accounts that have been inactive for an extended period (typically 12 months for free accounts, 24 months for paid accounts), after providing notice.

Before terminating an account for violations (except in cases of severe violations), we typically provide a warning and opportunity to correct the issue. For severe violations, termination may be immediate without prior notice.

We distinguish between account suspension and termination:

Suspension is typically used as a corrective measure, while termination is a final action for serious violations. The decision between suspension and termination depends on the nature and severity of the violation, your history with our Services, and the potential impact on other users.

Upon termination of your account, the following occurs:

• Access Termination: Your right to access and use our Services immediately ceases, except as necessary to download your Restored Content during any grace period we provide.
• License Continuation: Your license to use Restored Content created before termination continues, subject to the terms of these Terms. You may continue to use previously Restored Content in accordance with the license granted.
• Data Retention: We will retain your account information and Restored Content for a limited period (typically 30 days) to allow for potential reactivation or data recovery. After this period, data will be scheduled for deletion.
• Financial Obligations: All outstanding fees become immediately due and payable. No refunds are provided for terminated accounts, except as required by law.
• API Access: API keys are immediately revoked and will no longer function.
• Team Accounts: For Team or Enterprise accounts, termination affects all users under that account. The administrator is responsible for notifying team members.

We typically provide a 7-day grace period after termination during which you can download your Restored Content. After this period, content may be permanently deleted. It is your responsibility to back up important content before termination.

If you believe your account was suspended or terminated in error, you may appeal the decision:

• Appeal Submission: Submit an appeal to legal@recovoly.com within 14 days of the suspension or termination. Include your account email, the reason for your appeal, and any supporting evidence.
• Review Process: Our appeals team will review your case, considering the violation, your account history, and any mitigating circumstances. We aim to respond to appeals within 7 business days.
• Possible Outcomes: Appeals may result in: (a) Reversal of suspension/termination; (b) Reduction of suspension period; (c) Upholding the original decision; (d) Conditional reinstatement with additional restrictions.
• Final Decision: Our appeals decision is final. Repeated appeals for the same issue will not be considered.
• Legal Rights: The appeals process does not affect your legal rights. You may pursue legal remedies if you believe we have violated applicable laws.

We are committed to fair enforcement of our Terms. The appeals process allows us to correct errors and consider exceptional circumstances while maintaining consistent enforcement standards.

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles.

The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act shall not apply to these Terms. The choice of California law is made because Recovoly's principal place of business is in California, and California has well-developed commercial and technology laws.

For users in the European Union, this choice of law does not deprive you of the protection afforded to you by provisions that cannot be derogated from by agreement under the law of the country where you habitually reside.

Any legal suit, action, or proceeding arising out of or related to these Terms or the Services shall be instituted exclusively in the federal courts of the United States or the courts of the State of California, in each case located in the city of San Francisco and County of San Francisco.

You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts. This means you agree to bring any claims against us only in San Francisco, California, and you agree not to argue that these courts are inconvenient or inappropriate.

However, if you are a consumer residing in the European Union, you may also bring proceedings in your country of residence. For EU consumers, this jurisdiction clause does not affect your right to bring proceedings in your local courts as provided by EU Regulation 1215/2012.

• For Most Users: San Francisco, California courts have exclusive jurisdiction
• For EU Consumers: You may choose your local courts or San Francisco courts
• For UK Consumers: You may choose your local courts or San Francisco courts
• For Australian Consumers: You may have additional rights under Australian Consumer Law

Before initiating formal legal proceedings, we encourage you to follow our dispute resolution process:

1. Direct Negotiation: Contact our legal team at legal@recovoly.com with a detailed description of your dispute, including relevant account information, dates, and desired resolution. We will acknowledge your dispute within 5 business days and attempt to resolve it within 30 days.
2. Mediation: If direct negotiation fails, either party may request mediation. Mediation shall be conducted by a neutral third-party mediator mutually agreed upon by both parties. The costs of mediation shall be shared equally, unless otherwise agreed.
3. Arbitration (If Applicable): For certain disputes (excluding intellectual property disputes and small claims), you and Recovoly agree to resolve disputes through binding arbitration rather than in court. Arbitration is less formal than a lawsuit and uses a neutral arbitrator instead of a judge or jury.
4. Small Claims Court: Either party may bring an individual action in small claims court for disputes within the court's jurisdiction. This right is not subject to arbitration.
5. Class Action Waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in class actions.

This dispute resolution process is designed to resolve issues efficiently and fairly without immediate resort to litigation. We believe most disputes can be resolved through direct communication and negotiation.

PLEASE READ THIS ARBITRATION AGREEMENT CAREFULLY. IT AFFECTS YOUR RIGHTS.

For any dispute with Recovoly, you agree to first contact us at legal@recovoly.com and attempt to resolve the dispute informally. If we cannot resolve the dispute within 60 days, you and Recovoly agree to resolve any claim, dispute, or controversy (excluding claims for injunctive or other equitable relief) arising out of or in connection with these Terms through binding arbitration.

• Arbitration Rules: Arbitration will be administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules and Supplementary Procedures for Consumer Related Disputes.
• Location: Arbitration will take place in San Francisco, California, unless we both agree to another location.
• Fees: The AAA's fee schedule will apply. If the arbitration finds that you cannot afford to pay AAA fees, Recovoly will pay them for you.
• Authority: The arbitrator will have exclusive authority to resolve any dispute relating to arbitrability and/or enforceability of this arbitration provision.
• Award: The arbitrator's award shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction.

This arbitration agreement does not apply to residents of the European Union, where EU consumer protection laws provide different dispute resolution mechanisms. For EU consumers, the European Commission's Online Dispute Resolution platform is available at https://ec.europa.eu/consumers/odr.

You agree that any claim or cause of action arising out of or related to these Terms or your use of the Services must be filed within one (1) year after such claim or cause of action arose, regardless of any statute or law to the contrary.

This means that if you have a dispute with us, you must bring it within one year of when the dispute first arose. If you do not bring it within this time period, you waive your right to bring the claim.

This time limitation does not apply to consumers in jurisdictions where such limitations are prohibited by law. In such jurisdictions, the applicable statute of limitations will apply.